APS6 Case Management

APS6 Case Management

• Disability Sector
• Dispute Resolution, Case Management
• Fed Gov, 12 month contract ($60.26/hr)

Are you an experienced case manager or dispute resolution professional who wants to make an impact on a national scale by managing complex administrative reviews and supporting fair, consistent dispute resolution?

I am currently partnering with a prominent Federal Government client in the disability sector with these exciting roles within the External Review Branch, which manages applications in the Administrative Review Tribunal (ART) to improve participant experiences and resolve disputes in a timely, fair, and consistent manner.

About the Opportunity

In this pivotal Case Management role, you will exercise reasonable autonomy, initiative, and sound judgment to interpret legislation, operational frameworks, and policy. You will manage a complex caseload of ART applications end-to-end, conduct thorough analysis to identify early resolution pathways, and represent the agency across case conferences and conciliations in line with model litigant principles.

Key Responsibilities:

• Undertaking end-to-end case management of complex ART applications, identifying options for early resolution and preparing outcome documentation.
• Interpreting and applying legislation, policy, and operational frameworks to resolve reviewable decisions.
• Applying alternate dispute resolution (ADR) methods and representing the agency at Case Conferences, Conciliations, and Hearings before the ART.
• Managing complex caseloads, competing priorities, and strict tribunal deadlines while assessing risks to participants, scheme sustainability, and the agency.
• Preparing high-quality executive briefs, decision rationales, and case summaries.
• Preparing and building participant plans to reflect funded supports.

Ideally you will possess:

• Proven experience interpreting and applying legislation, policy, and operational frameworks within a regulatory, review, service delivery, or decision-making environment.
• Demonstrated experience managing complex caseloads, sensitive matters, and competing priorities under tight operational or tribunal deadlines.
• Background in the disability, government, legal, administrative review, or human services sectors (NDIS knowledge highly regarded).
• Highly developed written and verbal communication skills, including the ability to write executive briefs.
• Desirable: Familiarity with administrative law proceedings; qualification/experience in an Allied Health profession; or a background in insurance underwriting, actuary, or claims.

How to Apply:

Please select “Apply Now” above.

PLEASE NOTE: You Must be an Australian Citizen to be eligible for this position

For a confidential discussion and to find out more about this opportunity, please call Sonia Charman from Randstad on 8468 8007.

More Opportunities with our Public Sector Clients

Randstad is an approved talent supplier to all levels of government. We recruit for a broad range of job types across all departments. If this role isn’t for you, view all our government job opportunities on our dedicated site: https://www.randstad.com.au/jobs/q-government/south-australia/

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